Preventative Maintenance
Scheduled service that keeps equipment running reliably, catches wear early, and helps reduce unexpected downtime.
Emergency & Corrective Repairs
Elevator repair and emergency service
When an elevator shuts down or isn't operating the way it should, we troubleshoot the cause and make the repair. Emergency service is available.
Emergency Service Available
Elevator down or passengers trapped?
If anyone is injured or in danger, call 911 first.
Emergency responders should always come first when someone's safety is at risk.
Call Ascend at (253) 330-2025.
Tell us the building address, which elevator, and whether anyone is inside.
Reassure anyone inside.
Let passengers know help is on the way and encourage them to stay calm and away from the doors.
Don't force the doors.
Never try to open elevator doors or remove passengers yourself. Wait for trained personnel.
Overview
Elevator problems rarely happen at a convenient time. Our technicians work to find the underlying cause, not just reset the equipment, so the same problem is less likely to come back.
Once we understand what failed, we'll explain the repair, what it involves, and any related issues we noticed along the way.
Common repair calls
Elevator shutdowns
Cars that are stuck, out of service, or won't respond to calls.
Door problems
Doors that won't open or close, reopen repeatedly, or close too hard.
Controller faults
Error codes, intermittent faults, and logic problems.
Mechanical failures
Electrical failures
Passenger entrapment response
Unexpected equipment issues
New noises, vibration, or rough stops.
Corrective repairs
Deficiencies found during maintenance or inspection.
Emergency Repairs
What to expect
Tell us what's happening
Call (253) 330-2025 and describe the problem, the equipment, and whether anyone is trapped.
We diagnose the cause
A technician troubleshoots the equipment to find what failed and why.
We repair or explain next steps
We make the repair. If parts need to be ordered, we'll explain the timeline and your options.
More services
Other ways we can help
Safety Testing & Code Compliance
Annual, Category 1, and Category 5 testing, load testing, fire service testing, and safety-device inspection to support code compliance.
Modernization & Upgrades
Controller, motor, pump, and electrical upgrades that improve reliability and replace obsolete parts — often without replacing the entire elevator.
Emergency Service Available
Need Elevator Service?
Tell us about your property, equipment, or service needs and our team can review your request.
Contact
Get in touch
Questions about your equipment or our services? Send a message and we'll get back to you by phone or email.
Call
Office
Office hours
Monday – Friday
6:00 AM – 3:00 PM
Service area
Washington State
Commercial properties statewide